Technical Tips

Occasionally students may encounter problems when using the www.IFSE.ca Web site. Please review the more frequent problems and resolutions. If you are still having difficulty please do not hesitate to contact IFSE Institute at 1-888-865-2437 or ifse@ifse.ca for assistance.


User Requirements

There are 9 requirements for using the www.IFSE.ca Web site:

If you would like other help, please contact the www.IFSE.ca administrator at ifse@ifse.ca


Javascript

Javascript is a programming language used by www.IFSE.ca to process forms.

Javascript is not working.

Sometimes Javascript has been disabled in a Web browser. Enabling Javascript is a little different in each browser.

Enabling Javascript in Microsoft Internet Explorer version 7 and higher

  1. Select the menu Tools Internet Options.
  2. Click the second tab Security.
  3. Select the Internet zone.
  4. Click the Custom Level button.
  5. In the Security Options window, scroll down to the Active scripting heading of the Scripting section and check the box labeled Enable.
  6. Click the OK button.
  7. Click the OK button.

Adobe Flash Player

The www.IFSE.ca Web site uses Adobe Flash Player to allow a student to view online course exercises and case studies.

If Adobe Flash Player is not installed and enabled in a student's web browser, then the student will not be able to view any online course exercises and case studies. In most cases, students will get an error message indicating "Plug-in missing". Students may also see a blank screen relating to the exercise or case study.

Solution:

  1. If you cannot view an online course exercise or case study, , you can download adobe flash player. Follow the instructions to download and install Adobe Flash Player.
  2. Once you install Adobe Flash Player then close all web browsers.
  3. Launch a new web browser and login to www.ifse.ca with your username and password.
  4. Launch the online course to see if you can view the IFSE online course exercises and case studies.
  5. If your computer is 64-bit Windows 7 and you are using Internet Explorer, please use 32-bit Internet Explorer. Do not use 64-bit Internet Explorer.
  6. Click here if you are having problems with downloading or installing Flash Player in Windows.

Web Browser

IFSE website is fully compatible with Microsoft Internet Explorer Version 7 or 8, Google Chrome, Mozilla Firefox and Safari. 

If you are using Internet Explorer 9 we recommend that you upgrade to Internet Explorer 10. Please note if you are using Internet Explorer 10 or higher, you may need to turn on compatibility view. Click here to learn how to turn on compatibility view.

You can check the version number by selecting the menu Help About Microsoft Internet Explorer.

You can download Microsoft Internet Explorer from Microsoft to change the version or contact your Internet Service Provider (ISP) for more help.


Cookies Enabled

Cookies are used on the www.IFSE.ca Web site to remember who you are. They must be enabled to use most of the Web site.


Enabling Cookies in Microsoft Internet Explorer version 7 or higher

  1. Select the menu Tools Internet Options.
  2. Click the second tab Security.
  3. Select the Internet zone.
  4. Click the Custom Level button.
  5. In the Security Options window, scroll down to the Allow cookies that are stored on your computer heading of the Cookies section and check the box labeled Enable.
  6. In the Security Options window, scroll down to the Allow per-session cookies (not stored) heading of the Cookies section and check the box labeled Enable.
  7. Click the OK button.
  8. Click the OK button.

Adobe Acrobat

www.IFSE.ca creates printer files using the Adobe Portable Document Format (PDF). To view these files before printing you need a version of Adobe Acrobat.

You can download Adobe Acrobat from Adobe.


1024x768 Recommend Minimum Screen Resolution

The recommend minimum screen resolution for the www.IFSE.ca Web site is 1024x768.


High Color (16 bit)

The color level for the www.IFSE.ca Web site is High Color (16 bit) or higher.


Auto-Select Encoding

www.IFSE.ca Web pages sometimes contain special characters. In order to see them correctly, your Web browser needs to be able to choose the correct character encoding.

Changing Encoding in Microsoft Internet Explorer version 7 or higher

  1. Select the menu View Encoding.
  2. If Auto-Select is already checked then escape.
  3. If Auto-Select is not checked, select it.

Medium Text Size

The www.IFSE.ca Web site is best viewed using the medium text size for the Web browser.

Changing Text Size in Microsoft Internet Explorer version 7 or higher

  1. Select the menu View Text Size Medium.